00 Intro
> init xchange.systems > loading psychology engine_ > calibrating exchange ratios. > ready.
xchange.eg · v2026.5 · cairo
xCHANGE
The platform Egyptian e-commerce.
● live in cairo 3.2× exchanges ● 65% retained 40 second flow ● COD-native arabic-first ● shopify ready 3.2× exchanges ● live in cairo 65% retained ● 40 second flow COD-native
Pilot · Cairo
CAI · 00:00:00
scroll to begin
refunds —money lost— refunds —money lost— refunds —money lost—
exchanges— sale saved — exchanges— sale saved — exchanges— sale saved — exchanges— sale saved —
credit · bonus · +10% · credit · bonus · +10% · credit · bonus · +10% · credit · bonus ·
What this becomes
65%
revenue retained
3.2×
more exchanges
40s
return submitted
scene · 01

A customer wants their money back.

Other platforms hand it to them. Watch what we do instead.

scene · 02

We frame the choice.

Three options. Visual gravity does the work.

Refund
– 2,089
money lost
Exchange
+ 2,089
sale saved
DEFAULT
Credit
+ 2,298
+10% bonus
scene · 03

We match them to a swap.

AI-paired alternatives by size, color, style, order history.

RETURNING
Powder Snowboard
699 EGP
→
94% match
SWAP TO
Sunset Snowboard
699 EGP
scene · 04

And the math changes.

Same returns volume. Different ending.

before
– 2,089 EGP
lost
→
after
+ 2,089 EGP
retained
scene · 05

Multiply that by every return.

It's the same volume — different ending. Every time.

×128
returns this week
EGP 184,320 retained
The engine

Three levers.
That's the whole product.

Other return tools are plumbing. We're psychology. Here's exactly what we change at every step — and why it converts.

WITHOUT xCHANGE
82%
of returns end as cash refunds.
Revenue walks out the door. Customer leaves with money, you lose the sale.
our engine
WITH xCHANGE
65%
end as exchanges or credit.
The customer still leaves happy. The merchant keeps the revenue.
So how do we get from 82% → 65%? Three levers, pulled in order:
01
VISUAL GRAVITY

We make exchange 3× the size of refund.

Same three options. But on every other platform they're equal-weight buttons. We default Exchange — make it big, orange, pulsing — so it's what the eye and finger find first.

refund
– 699
exchange · recommended
+ 699
try another size, color, style
credit · +10%
+ 769
conversion lift 42%
02
SMART MATCHING

We pre-load an alternative they'll love.

Before they even click Exchange, we've already picked their swap — by size, color, history. They don't have to browse. They just say yes.

returning
Powder · 156cm
94% match
swap to
Sunset · 154cm
avg. decision time 8s
03
FRICTIONLESS HANDOFF

We close the loop in one tap.

COD pickup scheduled with Bosta. Instapay refund where needed. Customer never types an address or copies an IBAN. It just happens.

Bosta picks up
tomorrow, 12–4pm
Instapay refund
if needed · ~2s
Sale saved
+ 699 EGP retained
avg. flow time 40s
Same returns volume
128 / week
→
Cash refunded
– 99k
→
Revenue retained
+ 184k
×
Every
52 weeks
Live for merchants

Every save, accounted for.

A live snapshot — counters tick, rows pulse, new returns slide in.

Overview
Returns 128
Exchanges
Couriers
Settings
live retained today
EGP 14,290
All Returns 128 open · 8 in last hour
Search returns…
This week ⌄
EGP 184k
Revenue retained ↑
3.2×
Exchange ratio ↑
94%
CSAT score
40s
Avg. submission
Customer · Items
Value
Resolution
Courier
Action
+ 2,089 EGP retained
Maya K. exchanged Snowboard · 2s ago
New return submitted
Layla M. · #1024 · just now
Word of mouth

Real merchants. Real saves.

"
xCHANGE saved 30% of our refund losses in month one.
N
Founder
Apparel · Cairo
"
Customers love the Arabic flow. It just feels Egyptian.
H
Head of E-commerce
Electronics · Alexandria
"
Dashboard is so simple I trained my team in 10 minutes.
R
Ops Lead
Home goods · Cairo
Pricing

No per-return fees. Ever.

Starter
Free
See the magic.
  • 50 returns / mo
  • Standard portal
  • Email support
  • Shopify integration
Start free →
most popular
Growth
TBD/mo
For growing brands.
  • Unlimited returns
  • Full brand customization
  • Save-the-Sale engine
  • Priority support
  • Analytics dashboard
Book a demo →
Scale
Custom
For enterprise.
  • White-label option
  • Dedicated CSM
  • Custom integrations
  • 99.9% uptime SLA
Talk to us →
Last page

Stop losing sales. Start xCHANGE.

Book your 15-min demo →
hello@xchange.eg / +20 100 000 0000 / xchange.eg